Effective Date: July 30, 2026

At master pieces of sculpture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return and Refund Policy.

1. Return Eligibility

You may request a return within 30 calendar days after receiving your order.

To be eligible for a return, the product must:

• be in its original condition;
• be unused;
• be free from signs of wear or damage caused by the customer;
• include all original accessories, packaging, and documentation, where applicable.

Products that do not meet these requirements may not qualify for a refund.

2. Non-Returnable Items

Returns will not be accepted for products that:

• show signs of use;
• have been damaged after delivery;
• have been altered or modified;
• have been repaired by anyone other than the Company;
• are incomplete or missing components not caused by us;
• have been damaged due to improper storage or handling.

3. Non-Returnable Items

To request a return, please contact our customer support at:
[email protected]

Please include:

• your order number;
• your full name;
• a description of the reason for the return;
• photographs if the product is damaged or defective.

Our support team will provide return instructions.

Returns sent without prior authorization may be refused.

4. Return Shipping

The Company will cover the cost of approved return shipping.

Products must be securely packaged to prevent damage during transportation.

Customers remain responsible for the product until it is received by us.

5. Inspection

All returned products are inspected upon arrival.

If the returned product does not meet the eligibility requirements described in this Policy, we reserve the right to deny the refund or issue only a partial refund where permitted by law.

6. Refunds

Once the returned product has been received and inspected, we will notify you of our decision.

If approved, the refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 14 business days after approval. Processing times may vary depending on your financial institution.

7. Damaged or Defective Products

If your product arrives damaged or appears to have a manufacturing defect, please contact us as soon as reasonably possible.

Customers should provide:

• photographs of the product;
• photographs of the shipping packaging;
• photographs of the shipping label;
• a brief description of the issue.

Our team will review the information and provide further instructions.

If we determine that the product has a manufacturing defect or was damaged before or during delivery, we may, at our discretion:

• replace the product;
• repair the product where appropriate;
• issue a refund.

8. Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the shipment with the carrier and work toward an appropriate resolution.

9. One-Year Limited Warranty

Masterpieces Store LLC provides a one (1) year limited warranty against manufacturing defects.

This warranty applies only to defects resulting from workmanship or materials.

The warranty does not cover:

• improper use;
• misuse;
• accidental damage;
• abuse;
• neglect;
• normal wear and tear;
• discoloration caused by environmental conditions;
• improper cleaning;
• unauthorized repairs or modifications;
• damage caused by third parties.

The Company reserves the right to inspect the product before determining warranty eligibility.

10. Exchanges

If a replacement product is available, we may offer an exchange instead of a refund for eligible manufacturing defects.

Exchanges are subject to product availability.

11. Chargebacks

Before initiating a payment dispute or chargeback through your bank or payment provider, we encourage customers to contact our customer support.

We are committed to resolving issues promptly and in good faith.

Fraudulent or abusive chargebacks may be challenged using available order, payment, shipping, and communication records.

12. Limitation of Liability

Except where required by applicable law, our responsibility is limited to the purchase price of the affected product.

We are not responsible for indirect, incidental, or consequential damages arising from the use or inability to use our products.

13. Contact Information

For all return, refund, warranty, or exchange requests, please contact:

Masterpieces Store LLC

16192 Coastal Highway
Lewes, Delaware 19958
United States

Email: [email protected]

Phone: (302) 620-5152

Business Hours:

Monday – Friday
10:00 AM – 6:00 PM