Customer Information
Effective Date: July 30, 2026
Welcome to master pieces of sculpture.
This page provides important information about our company, products, ordering process, payments, shipping, and customer support.
Company Information
Legal Company Name: Masterpieces Store LLC
Brand Name: master pieces of sculpture
Website: masterpiecesofsculpture.com
Company Address:
16192 Coastal Highway Lewes, Delaware 19958 United States
Email:
Phone:
(302) 620-5152
Products
We specialize in handcrafted sculptures and artistic busts.
Our products are:
- physical handmade artworks;
- created with attention to detail;
- inspected before shipment;
- intended for decorative and artistic purposes.
Because our products are handmade, small variations in appearance, texture, color, or finish may naturally occur. These characteristics are part of the uniqueness of handcrafted artwork.
Ordering Process
To place an order:
- Select your desired product.
- Add the item to your shopping cart.
- Complete the checkout process.
- Provide accurate shipping and contact information.
- Complete payment through our secure payment provider.
After your order has been successfully processed, you will receive an order confirmation email.
Payment Information
We accept secure payments through:
- Stripe;
- Apple Pay;
- Google Pay.
All payments are processed securely.
We do not store or have access to your complete payment card information.
All prices are displayed in United States Dollars (USD).
Order Processing
Orders are prepared within:
Up to 3 business days
after successful payment confirmation.
Orders may require additional verification for security and fraud prevention purposes.
Shipping Information
We provide free shipping for eligible orders.
Current estimated delivery times:
United States:
- Standard Mail Delivery (USPS): 3–5 business days
- Courier Delivery: 3–5 business days
European Union:
- International Shipping: 15–21 business days
Delivery times are estimates and may vary due to circumstances outside our control.
Returns and Refunds
Customers may request a return within:
30 calendar days
after receiving their order.
Products must be returned unused and in original condition.
Items showing signs of use, accidental damage, improper handling, unauthorized repairs, or modifications may not qualify for a refund.
Approved refunds are issued to the original payment method.
Refund processing may take up to:
14 business days
after approval.
Warranty
Masterpieces Store LLC provides a:
One (1) Year Limited Warranty
for manufacturing defects.
The warranty does not cover:
- improper use;
- accidental damage;
- normal wear and tear;
- environmental damage;
- discoloration caused by conditions of use;
- unauthorized repairs or modifications.
Customer Support
Our support team is available to assist with:
- product questions;
- order inquiries;
- shipping questions;
- returns;
- refunds;
- warranty requests.
Response time:
Within 24 hours
during business hours.
Secure Shopping
We use appropriate security measures to protect customer information and provide a safe online shopping experience.
Payments are processed through trusted payment technology providers.
Contact Us
For any questions, please contact:
Masterpieces Store LLC
16192 Coastal Highway Lewes, Delaware 19958 United States
Email:
Phone:
(302) 620-5152
Business Hours:
Monday – Friday
10:00 AM – 6:00 PM