Effective Date: July 30, 2026

Thank you for choosing master pieces of sculpture.

This Shipping Policy explains how Masterpieces Store LLC processes, ships, and delivers orders placed through our Website.

1. Order Processing

All orders are processed within up to 3 business days after payment has been successfully received and verified.

Orders are processed during normal business hours only.

Orders placed on weekends or public holidays will begin processing on the next business day.

If additional verification is required for security purposes, order processing may take longer.

2. Shipping Destinations

We currently ship to:

• All states within the United States
• Countries within the European Union

At this time, we do not guarantee shipping availability to countries outside these regions.

3. Shipping Methods

The following shipping methods are currently available:

Estimated delivery times begin after order processing has been completed.

4. Shipping Costs

We currently offer free shipping on all eligible orders.

No additional shipping fees are charged during checkout unless otherwise stated.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow the carrier some time to activate tracking updates.

6. Delivery Delays

Delivery estimates are provided for convenience only.

Actual delivery times may vary due to circumstances beyond our control, including but not limited to:

• weather conditions;
• customs inspections;
• transportation disruptions;
• carrier delays;
• public holidays;
• natural disasters;
• other unforeseen events.

Such delays do not automatically qualify for refunds or compensation.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Masterpieces Store LLC is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.

If an order is returned because of an incorrect address, additional shipping charges may apply before the order is reshipped.

8. Changing a Shipping Address

If you need to change your shipping address after placing an order, please contact us immediately at:

[email protected]

Address changes can only be made before the order has been shipped.

Once the package has been handed over to the carrier, we cannot guarantee that the shipping address can be changed.

9. Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the shipment with the shipping carrier and work toward an appropriate resolution.

10. Damaged Packages

If your package arrives visibly damaged, we recommend:

• taking photographs of the package before opening it;
• taking photographs of the product;
• keeping all original packaging materials;
• contacting our customer support as soon as possible.

Providing this information helps us investigate the issue efficiently.

11. Refused Deliveries

If a customer refuses delivery without an approved return authorization, any refund may be reduced by shipping costs, carrier fees, customs charges, or other expenses incurred by the Company where permitted by applicable law.

12. Customs and Import Duties

For international shipments, local customs authorities may inspect shipments.

Customers are responsible for complying with local import regulations applicable in their country.

Where required by law, customers are responsible for any customs duties, import taxes, or government fees not collected during checkout.

13. Force Majeure

Masterpieces Store LLC shall not be liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:

• severe weather;
• natural disasters;
• government actions;
• labor disputes;
• transportation interruptions;
• customs delays;
• pandemics;
• acts of God.

14. Contact Information

If you have any questions regarding shipping, please contact us.

Masterpieces Store LLC

16192 Coastal Highway
Lewes, Delaware 19958
United States

Email: [email protected]

Phone: (302) 620-5152

Business Hours:

Monday – Friday
10:00 AM – 6:00 PM